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🌟 We're sending free treats with every order 🎄   |   📮 Free shipping for orders over $70!

Shipping & Delivery

WHEN WE DISPATCH

If you place your order before midday Brisbane time (AEDT) on a weekday, it will start its journey by midday the next day (excluding public holidays). Regular and express parcels are sent as ‘Authority to Leave’ so no signature is required.

Bespoke goods will take a little longer, so we’ll let you know the timing before we accept your order.


TRACK YOUR ORDER

Australian orders are generally delivered within 2-7 business days, you can check the Australia Post calculator here (we deliver from Brisbane postcode 4520). 

International orders will depend on the destination and customs processing, but our nearest neighbour New Zealand deliveries are typically 3 to 4 business days.

You can click here for full tracking details (just pop in the ID that Australia Post emails to you when your order is first despatched). 


RETURNS

We take great care in producing quality goods, but say you make a mistake in sizing, or are not completely satisfied with your order, please let us know within 30 days from the date of purchase—our email is care@wherethedogsare.com.auand we’ll do our best to make it right. 

If a return is needed, our address is PO Box 536, Samford, QLD 4520. Unfortunately, if a refund is issued, we are not able to refund original shipping charges.

You can read our full (legal-ish) refunds and returns policy here.